Hotel and Restaurant Consultancy
Every adventure starts with one small step
We are ambitious professionals and hospitality is our mission.
Hotel and Restaurant Consultancy
We founded "D and L Management LTD" because of our passion and dedication for hospitality.
Our accumulated skills and knowledge are due to long working hours in some of the largest hotel chains, both in Bulgaria and abroad, in some of the best restaurants and service oriented companies worldwide.
- We know that each hotel is a “living organism” and each part of it has to work as a team in order to achieve outstanding results.
- We know that each guest is important and it is our direct responsibility to make each guest happy and satisfied.
- We know that properly developed operational standards are one of the most important factors for having a smooth operation and are the key to success.
Housekeeping Management, Laundry Service, Online Review Management, Content Marketing Specialist, Customer Experience Management, Strategic Planning and Time Management
My first steps in Hospitality began in 2001, when I started studying in International College Albena, Bulgaria (currently Higher School of International College – City of Dobrich) from where I did acquire a bachelor diploma in Hotel Management .
So far, I never had an affinity towards the hospitality and my choice was random. But as everything in life, nothing happens by accident. Since 2001, "my accidental choice" is my profession and my passion. I believe that the people who do what they love , are happy people. I can proudly say I am such a person. Chance is also an important part through the way, but without the hard work, many personal compromises and love for what you do things can not happen. My professional journey started with the Kempinski chain in “Kempinski Grand Arena”, in the city of Bansko, as a Housekeeping Coordinator - going through the positions in the department and reaching the position of an Executive Housekeeping Manager.
During these 16 years , I was part of different types of hotels and different chains, both in Bulgaria and abroad. From small hotels to hotels with 600 rooms. It was an honor and privilege being part of “Ramada hotels, Princess hotels, Kempinski hotels, Sense hotel, Sheraton hotel etc.
Working abroad (USA, New York , Skarsdale Golf Club, Germany, Albecker Hof, Everland Group and Floris Hotels, Belgium) gave me the chance to meet different ethnicities and operational programs and enriched my personal view. Part of my professional experience includes also consultancy for Outsourcing companies both in Bulgaria and abroad. My interaction with online hotel reputation companies showed me the other side of the business and the importance of the Guest feedback.
I believe and know that implementing the proper operational standards, hiring the “right” employees, and giving them a proffesional training is a guarantee for success. Most valuable for a hotel or a restaurant are the people working there because they offer the service, they are the connection with the guests and the reason why the guests will choose to return. When we invest time and efforts in “our people”, we build our future and reputation.
Professional Background: Food and Beverage, Sommelier, Finance Management
Since early childhood, I have always wanted to work in a big hotel like those I have watched on television.
From this moment, my adventure in tourism started – making one of my dreams come true.
My high school diploma is from “Aleko Konstantinov” school / in Bankya/ where I did learned the basics of the culinary and restaurant industry.
A week, after my high school graduation I started as a cook in one of the finest restaurants of that time – The “Hrankov Castle”.
For a short period of time, I was promoted to the position of “Sous Chef” despite the early age of 20.
My next adventure began in one of the emblematic hotels of that time, namely “Kempinski Zografski” located in the city of Sofia.
During that time, I managed to learn a lot about the processes of Managing people and Managing of the Restaurant processes happening in a 5 star property. The position I achieved was the one of a “Catering Manager”
In addition, I obtained a Bachelor's degree in Marketing and Management from "MTM" College in Sofia and a Master's Degree in Business Economics from “Paisii Hilendarski “ Universtity in the city of Plovdiv.
My love and passion for the “Wine” made me take part in many master classes in Bulgaria and abroad related to Wine and Culinary.
The total number of hotels I have consulted so far is 20.
I believe that Tourism as an industry has a great potential and resources for Bulgaria and We – all the professionals in the hospitality industry, are the ones by whom its prosperity depends.
Part of our main services
- “Mystery Shopper” Service;
- HOD’s Training;
- Individual trainings applied on site for the operational departments – Developing “Action Plans and SOP’s;
- Implementation of Operational Standards according to the needs and necessity of the client - optimizing the costs; maintain high service quality;
- Online Reputation Management;
- Assistance and support in the process of recruitment;
- Development of Marketing Strategy;
- Pre-opening consultancy for Hotels and Restaurants;
- Restaurant Consultancy – Food tastings, Wine list, Development of Restaurant/Bar menus etc.
"Time" is the most valuable resource for the business and therefore we have developed the "E-Services" / electronic services / knowing very well this fact.
The "E-Services" option offers you to request through our site the basic SOPs required for a hotel and / or for a restaurant.
This option allows you to train your hotel or restaurant employees on the basic work rules and methods or to assign this task to your HOD’s.
We will issue the required SOP within a certain timeframe and in your preferred language, then send it to you via email.
Language options to choose from are Bulgarian, English, French, Russian and German.
- Front Office/Reservations
- Sales and Marketing
- Food and Beverage / Room Service
- Technical Support
Our Clients about us
“D and L Management” is providing management services for our hotels since few years now.
Their passion and dedication for hospitality is an asset. They are giving us advices and guiding us on every situation we are facing to take the best action/decision possible.
Their top priority is guest satisfaction; a real pleasure working with them.
I totally recommend their services.
Christelle De Winne
Sales & Marketing Manager - Floris Hotels Belgium
"D and L Management" has always managed to give us a deeply detailed reports on our hotel.
The analysis they have provided assisted us to understand the root of the issue and allowed us to better prepare a plan of approach to tackle those situations.
Communication with them is very professional and easy. Thank you for being available to us!"
Hotel Manager - Pantone Hotel, Brussels
D and L Management е компания основана от млади професионалисти, вярващи и работещи в името на успеха на своите Клиенти.
В процеса на менажиране и подпомагане на процеса по анализиране на данните необходими за постигане на високи резултати на нашите клиенти – хотели, те успяха да докажат ползата от работата ни с тях, като ни спестиха и продължават да спестяват много време на Преките мениджъри на обектите, както и предоставят готовата и анализирана информация, необходима им за оптималното изпълнение на оперативните им задължения.
Екипът на D and L Management спечелиха нашето доверие, успяха да станат наши приятели и направиха работата ни много по – лесна и успешна през последните 3 години.
Управител - BPO Bulgaria Ltd
D and L Management е компания която разбира нуждите на хотелиерския и ресторантьорски бизнес. Благодарение на професионализма на екипа, Вила Синтика **** достигна европейско ниво по обслужване, анализи, ценообразуване, документация и ефективност на предлаганите услуги.
В тяхно лице Ние виждаме партньори които съпреживяват всичко което се случва в нашият хотел, като благодарение тяхната дипломация, позитивизъм и професионализъм успяваме заедно да се справим с всяка ситуация и да извлечем ползите от нея. D and L Management е нашият приятел и учител във всяка стъпка която трябва да се предприеме в туристическия бранш. Успяват с позитивизъм, енергия и вяра да повлияят на общото схващане на служителите ни за работата в бранша и да ги мотивират да обичат различните професии по звената си.
D&L Management е компания която заслужава доверието да извървим общия път към успеха и реализацията на бизнес плана заедно ръка за ръка.
Благодарим Ви за това, че успяхте да станете нашите ментори, наши приятели и за това, че вярвате в нас и виждате успеха ни!
Изпълнителен Директор - Хотел Вила Синтика