Founder and Owner
Housekeeping Management, Laundry Service, Online Review Management, Customer Experience Management, Strategic Planning and Time Management
My first steps in Hospitality began in 2001, when I started studying in International College Albena, Bulgaria (currently Higher School of International College – City of Dobrich) from where I did acquire a bachelor diploma in Hotel Management .
So far, I never had an affinity towards the hospitality and my choice was random. But as everything in life, nothing happens by accident. Since 2001, "my accidental choice" is my profession and my passion. I believe that the people who do what they love , are happy people. I can proudly say I am such a person. Chance is also an important part through the way, but without the hard work, many personal compromises and love for what you do things can not happen. My professional journey started with the Kempinski chain in “Kempinski Grand Arena”, in the city of Bansko, as a Housekeeping Coordinator - going through the positions in the department and reaching the position of an Executive Housekeeping Manager.
During these 16 years , I was part of different types of hotels and different chains, both in Bulgaria and abroad. From small hotels to hotels with 600 rooms. It was an honor and privilege being part of “Ramada hotels, Princess hotels, Kempinski hotels, Sense hotel, Sheraton hotel etc.
Working abroad (USA, New York , Skarsdale Golf Club, Germany, Albecker Hof, Everland Group and Floris Hotels, Belgium) gave me the chance to meet different ethnicities and operational programs and enriched my personal view. Part of my professional experience includes also consultancy for Outsourcing companies both in Bulgaria and abroad. My interaction with online hotel reputation companies showed me the other side of the business and the importance of the Guest feedback.
I believe and know that implementing the proper operational standards, hiring the “right” employees, and giving them a proffesional training is a guarantee for success. Most valuable for a hotel or a restaurant are the people working there because they offer the service, they are the connection with the guests and the reason why the guests will choose to return. When we invest time and efforts in “our people”, we build our future and reputation.